Refund Policy

last updated 14 July 2026 · terms · privacy

The short version: try Business or Business Plus, and if it's not for you, your first payment is refundable in full within 14 days — just ask. After that, cancel any time and keep access to the end of the month you've paid for.

14-day money-back guarantee

If you're not happy within 14 days of your first subscription payment, email [email protected] from your account email (or WhatsApp us from your registered number) and we'll refund that payment in full — no forms, no questions beyond "what could we have done better?". This applies to your first paid month only, once per account.

This guarantee also satisfies the 14-day cancellation window that UK and EU consumer law provides for online purchases. By subscribing you agree the service starts immediately; the money-back guarantee protects you in place of a formal cooling-off cancellation.

Cancelling later

Cancel any time in the portal (tap your plan badge → Cancel subscription). No lock-in, no cancellation fee.
You keep full paid access until the end of the current billing period, then move to the Free plan. Your invoices, customers and businesses all stay.
We don't give pro-rata refunds for the unused part of a month after the 14-day guarantee — the period you paid for stays yours to use.

Always refunded, no debate

Duplicate charges or billing errors on our side — refunded in full as soon as we see or you report them.
Charges after you cancelled — if our cancellation failed to stop a renewal, that renewal is refunded in full.
Paid but not delivered — if a fault on our side meant you genuinely couldn't use the paid features for most of a billing period, tell us; we'll refund or credit that period.

How refunds are paid

Refunds go back to the original payment method (PayFast for ZAR; our international payment partner for GBP/USD/EUR) and typically reflect within 5–10 business days depending on your bank. We can't refund to a different card or account.

The Free plan

Free is free — there's nothing to refund, and it never converts to a paid plan by itself. We only ever charge you after you explicitly subscribe.

Your statutory rights

Nothing here limits rights you have by law that can't be waived — including under the South African Consumer Protection Act, the UK Consumer Rights Act 2015, or the consumer laws of your US state. Where local law gives you more than this policy, local law wins.

How to ask

Email [email protected] from your account email, or WhatsApp the word REFUND from your registered number, within the applicable window. Include the amount and date if you have them — it speeds things up.

WhatInvoice · a SANDZ product · www.sandz.co.za · [email protected]